Customer Service
Please check the list of Frequently Asked Questions below. Here you will find answers to common questions regarding ordering, shipping and order status, product registration, download replacements, and more.
Top FAQs
- With the launch of Microsoft Vista™, will all ACD products be VISTA certified?
- Where do I put the license number in the trial version to register my ACD Software?
- Where can I find my license number?
- Why are my pictures being displayed with regions that are red and/or green?
- Canvas Mac Installer or Updater does not launch
- When I reset my Support Center password I do not receive an email with my new password. What can I do?
- I am unable to log into the ACD Customer Support site. What can I do?
- Can I install ACDSee Software on more than one computer?
- What is the difference between Photo Editor 3.1 (or FotoCanvas) and the new ACDSee Photo Editor?
- What are the system requirements for ACDSee Photo Editor 4?
- What key features are available in the new ACDSee Photo Editor? 4
- What is myACD in ACDSee?
- Why can I not connect to ACD InTouch to obtain a trial unlock code?
- I have already purchased the download can I now purchase a backup CD?